Terms and conditions last updated on 31 May 2022.

Thank you for visiting the Marina Barcenilla Parfums website.

Marina Barcenilla Parfums provides the content, products and services available on this website to you subject to the following terms and conditions. In using this website and purchasing any products or services offered, you acknowledge that you have read, understood and agree, without limitation, to be bound by the terms and conditions contained herein. Acceptance of these terms and conditions does not affect your statutory rights.

About us

Marina Barcenilla Parfums is a trading name of Marina Barcenilla Parfums Ltd, a company registered in England and Wales under company number: 13281979. Registered office: The Old Clinic, 10 St John’s Square, Glastonbury BA6 9LJ, England. You can contact us using the following email address: info@mbparfums.com

Placing an order

All products and services displayed on our website are subject to availability. We will notify you as soon as possible if any item(s) you have ordered are not available and offer you a full refund if the wait for the item(s) is not acceptable to you.

We reserve the right to alter all product information and pricing without notice.

We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected. If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

Delivery

We only process and ship website orders within seven to ten working days unless unforeseen circumstances stop us from doing so. We will always contact you to let you know if this is the case. Depending on workload or at your request, we might be able to process and ship your order sooner, but we cannot guarantee this and are under no obligation to do so.

Unless otherwise agreed, a flat delivery fee of £4.50 will be applied to all UK orders. We are unable to ship outside of the UK.

Please ensure that you enter the correct delivery address at the time of ordering. If an incorrect delivery address is entered we may have to arrange a new delivery which will incur additional charges.

Marina Barcenilla Parfums accept no liability whatsoever for delayed delivery caused by a third party, or by industrial disputes or action outside our direct control.

Returns Policy

We strongly recommend that you purchase a sample to try a perfume and make sure that you like it before you commit to purchasing a large bottle. We will not accept returns after a perfume has been opened and refunds will not be made if you dislike a perfume.

If you receive a faulty item please contact us before returning it and we will confirm the best way to do this and the address it should be sent to. We will not accept any returns unless we have been notified of their arrival in advance. Faulty items returned must be unused and in their original condition. Items must be returned within 14 working days from the day after the date on which you received the goods. All returns must be sent by registered post, so that a record of the return is available for you, and we will not refund any payments for items that have not reached us (this is why you should send them by registered post; we will refund this cost for faulty items).

Please remember that Royal Mail has strict rules when posting perfume. All packages containing perfume must be labelled correctly, which includes displaying an ID8000 label (available at all post office counters) with the tick box for perfumes completed accordingly on the outer packaging. Failure to do so may result in your return being confiscated and destroyed by Royal Mail whereupon we will accept no responsibility for your loss.

We will process a refund as soon as we receive the returned items and we have checked that they are unused and in their original condition (unopened with packaging still intact).

We will not issue refunds for any items lost or stolen in transit to us. Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

This returns and refunds policy does not affect your legal statutory rights under the Consumer Contracts Regulations, the Sale of Goods Act or any other relevant legislation.

Cancellations

Should you wish to cancel your order prior to dispatch, this can be done by sending an email to info@mbparfums.com

Intellectual Property

All content available on our website, including but not limited to text, contact, graphics, logos, photographs, names, illustrations, artwork, trademarks and other material is the property of Marina Barcenilla Parfums Ltd and is protected by copyrights, trademarks and/or other proprietary rights. You agree not to use or reproduce, in whole or in part, any content of this website without prior written consent from Marina Barcenilla Parfums.

Accuracy of Information

We endeavour to be as accurate as possible when describing our products and services. However, we are human and can make mistakes. We do not warrant that product descriptions, colours or any other content on this website are accurate or error free. If you notice something that does not look right please get in touch and we will correct it as appropriate.

Privacy

We are fully committed to protecting your privacy and will only use your personal data in accordance with the General Data Protection Regulation (GDPR). For further details please see our Privacy Policy.