We aim to reply to all enquiries within 3 to 4 working days, however, it might take us longer during busy periods. If you're emailing us to check the progress of your order, please note that as explained on our website, we process orders within 7 to 10 working days, although we ship sooner when possible.
We're a small team of human beings with families, so we thank you for your understanding and patience while we do our best to help you.